**Refund and Cancellation Policy
(ticketntravel.co.uk)**
1. Introduction
This Refund and Cancellation Policy sets out your rights and our obligations under applicable UK consumer protection law in respect of purchases made through ticketntravel.co.uk. This policy applies to customers who are UK consumers and covers cancellations, refunds and related procedures.
2. Definitions
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Customer / you / your means the person who purchases goods or services from us as a consumer.
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Company / we / us / our means ticketntravel.co.uk.
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Distance Contract means a contract concluded remotely (online, by phone or by email), outside of face-to-face commerce.
3. Your Legal Rights
3.1 Consumer Cancellation Rights
Under UK law, if you purchase goods or services online (including tickets or travel arrangements) you may have a legal right to cancel your order within 14 days without giving any reason. The “cooling-off period” starts:
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for goods (e.g., merchandise) — from the day after you receive them;
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for services — from the day after the contract is agreed. competitionandmarkets.blog.gov.uk
Please note: Some travel services and tickets (including those for specific departure dates, events, or performances) may be excluded from the automatic cooling-off right, as explained below.
3.2 Exceptions to the Cooling-Off Right
You may not have the 14-day cancellation right for:
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Tickets for events, travel, accommodation or other services with a specific performance or departure date where the contract provides for performance within 14 days of purchase.
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Digital content once download or streaming has begun with your consent.
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Services that have been fully performed within the cancellation period at your request.
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Personalized or bespoke products (if applicable). Sprintlaw UK
If an item or service is excluded from the statutory cooling-off right, we will clearly state this at the time of purchase.
4. Cancellation by the Customer
4.1 How to Cancel
To cancel your purchase during the statutory cooling-off period, you must notify us in writing (e.g., email or web form) before the end of the 14-day period. Ensure you keep proof of your cancellation request.
4.2 Refund Procedure
If eligible for cancellation:
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You will receive a full refund of the price paid (including the cost of standard delivery where applicable) within 14 days of us receiving your cancellation notice or, if goods are being returned, within 14 days of receiving the goods or proof of return — whichever is earlier. GOV.UK+1
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Refunds will be made using the same payment method you used for the purchase, unless otherwise agreed. competitionandmarkets.blog.gov.uk
4.3 Return Costs
Unless we expressly agree otherwise before purchase, you will be responsible for return postage costs if you exercise your cancellation right for goods.
5. Cancellation Fees and Deductions
Where permitted by law, we may make deductions from your refund:
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If goods returned show excessive handling beyond what’s necessary to inspect them.
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If a service has been partially provided during the cancellation period (we may deduct a proportionate amount for the service received). Isle of Anglesey County Council
Cancellation or processing fees stated in your booking conditions (e.g., supplier/non-refundable charges) may apply if clearly disclosed at the time of sale, provided they are not unfair contract terms under UK law.
6. Cancellation by Us (Company)
If we cancel your booking:
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You will be entitled to a full refund of all sums paid for the cancelled goods or services, unless there are alternative arrangements agreed in writing.
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Refunds will be processed within 14 days of cancellation.
If the cancellation arises due to events outside our control (force majeure), we will inform you and process refunds per the terms disclosed at the time of sale and any applicable law.
7. Faulty, Not as Described or Unfit Services
Your statutory rights under the Consumer Rights Act 2015 allow you to:
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Request a refund, repair or replacement where the goods or services are faulty, significantly not as described, or unfit for purpose. Legislation.gov.uk
This policy does not affect those statutory rights.
8. Industry-Specific Schemes
For travel packages or combined travel services, additional protections may apply under UK industry schemes (e.g., ATOL/ABTA), where relevant. If your booking is covered by such a scheme, we will provide details at the time of booking.
9. Contact Us
If you wish to cancel or request a refund, please contact our customer service team:
Email: support@ticketntravel.co.uk
Phone: +442038282459
Address: help@ticketntravel.co.uk
We aim to respond to all cancellation and refund requests promptly, within applicable legal timeframes.
10. Amendments
We may amend this policy from time to time to reflect legal requirements or changes in our services. The latest version will always be published on ticketntravel.co.uk.
